55fb Privacy Policy — How We Handle Your Data

Last updated: January 2026. This policy applies to all users of the 55fb platform.

1. Introduction

55fb ("we", "us", "our") operates an online casino and sports betting platform accessible at https://55fb.pro. This Privacy Policy describes how we collect, use, store, and disclose personal information when you visit our website, create an account, make a deposit, place a bet, contact our support team, or otherwise interact with the 55fb Platform. It also describes the rights you have in relation to your personal data and how you can exercise them.

By using the 55fb Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described herein. If you do not consent, please discontinue use of the Platform and contact support to close your account. This policy should be read in conjunction with our Terms and Conditions, which govern your use of the Platform.

Privacy at a Glance

2. Information We Collect

When you use the 55fb Platform, we collect the following categories of personal data:

• Registration and identity data: your full name, date of birth, mobile phone number, and any identity documents provided for KYC verification (such as a National ID card or passport).
• Financial data: deposit and withdrawal records, transaction amounts, payment method identifiers (such as your bKash or Nagad mobile number), and transaction timestamps. We do not store full card numbers — card transactions are processed directly by our certified payment partners.
• Technical and device data: IP address, device type, operating system, browser type and version, screen resolution, time zone, and referring URLs. This data is collected automatically when you access the Platform.
• Usage and gameplay data: pages visited, games played, bet amounts, game outcomes, session durations, bonus activations, and overall platform interaction history.
• Communications data: the content of messages you send to our support team via live chat, email, or any other support channel, together with the date, time, and outcome of those interactions.
• Cookie and tracking data: cookies, pixels, and similar technologies used to remember your preferences, maintain your session, and analyse Platform traffic. See the Cookies section of this policy for further detail.

We collect only the personal data that is necessary for the purposes described in this Privacy Policy. Where we rely on your consent as the legal basis for processing, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

3. How We Use Your Information

55fb uses the personal data we collect for the following purposes:

• Account operation: to create, maintain, and manage your 55fb account, process your deposits and withdrawals, verify your identity, and deliver the services you have requested.
• Legal compliance: to comply with applicable laws and regulations, including anti-money laundering (AML) obligations, know-your-customer (KYC) requirements, responsible gaming regulations, and any lawful requests from competent authorities.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, account manipulation, bonus abuse, money laundering, and other prohibited activities outlined in our Terms and Conditions.
• Platform improvement: to analyse usage patterns, diagnose technical issues, improve the performance and design of the Platform, and develop new features and services that better serve Bangladesh players.
• Customer support: to respond to your enquiries, resolve disputes, process complaints, and communicate account-related information to you in a timely manner.
• Marketing and promotions: to send you information about 55fb promotions, bonuses, new games, and platform updates that we believe may be of interest to you — but only where you have consented to receive such communications. You may opt out at any time.

4. Sharing Your Information

55fb does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share your data only in the following limited circumstances:

• Payment service providers: transaction data is shared with your chosen payment method provider (bKash, Nagad, Rocket, Upay, Visa, Mastercard, or your bank) solely for the purpose of processing your deposit or withdrawal.
• Game and technology providers: technical data necessary to deliver game content from our certified partners (such as Evolution Gaming, Pragmatic Play, Ezugi, Spribe) is shared with those providers under strict data processing agreements.
• Identity verification and fraud prevention services: your identity documents and associated data may be shared with third-party KYC and fraud detection services that 55fb uses to verify your identity and protect the Platform from misuse.
• Legal and regulatory authorities: where required by applicable law, regulation, court order, or lawful request from a competent authority, 55fb may disclose your personal data to the relevant authority. We will notify you of any such disclosure where we are legally permitted to do so.

All third parties with whom we share your data are contractually required to handle it in accordance with applicable data protection standards. We do not permit our service providers to use your personal data for their own marketing or any purpose beyond delivering services to 55fb.

5. Cookies and Tracking Technologies

The 55fb Platform uses cookies and similar tracking technologies to operate correctly, remember your preferences, and analyse how the Platform is used. We use the following types of cookies:

• Strictly necessary cookies: these are essential for the Platform to function. They maintain your login session, remember your language preference, and allow you to navigate securely between pages. These cookies cannot be disabled without impairing the Platform's core functionality.
• Analytics cookies: these help us understand how players use the Platform — which pages are visited most, how long sessions last, and where technical errors occur. This data is aggregated and anonymised wherever possible. Analytics data is used solely to improve Platform performance and user experience.
• Preference cookies: these remember choices you have made — such as your language setting — so you do not have to re-enter them on each visit. Preference cookies are not used for advertising purposes.

Most browsers allow you to control cookies through their settings. However, disabling strictly necessary cookies may prevent the Platform from functioning correctly, including maintaining your login session. We do not use third-party advertising cookies or retargeting pixels on the 55fb Platform.

6. Data Retention

55fb retains your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations, resolve disputes, enforce our agreements, and protect the legitimate interests of the Platform and its users. Account data is typically retained for a minimum of five years following account closure to meet anti-money laundering and financial record-keeping requirements applicable in the jurisdiction in which 55fb operates.

Where personal data is no longer required for the purposes for which it was collected and there is no legal obligation to retain it, 55fb will securely delete or anonymise that data. If you request deletion of your account and associated personal data, we will process your request subject to any overriding legal retention obligations and will confirm the outcome in writing within a reasonable timeframe.

7. Your Data Rights

Subject to applicable law, you have the following rights in relation to the personal data that 55fb holds about you:

• Right of access: you have the right to request a copy of the personal data that 55fb holds about you, together with information about how and why it is being processed.
• Right of rectification: you have the right to request that 55fb corrects any inaccurate personal data we hold about you, or completes any incomplete data, without undue delay.
• Right of erasure: in certain circumstances, you have the right to request that 55fb deletes the personal data we hold about you — for example, where the data is no longer necessary for the purpose it was collected, or where you withdraw your consent and there is no other legal basis for processing.
• Right to object: you have the right to object to the processing of your personal data for direct marketing purposes. You may also object to other forms of processing in certain circumstances, such as where processing is based on legitimate interests.
• Right to withdraw consent: where 55fb processes your personal data based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of any processing carried out before withdrawal.

To exercise any of these rights, please contact the 55fb support team. We will respond to all rights requests within a reasonable timeframe, typically within 30 days of receipt. We may need to verify your identity before processing your request to ensure we are disclosing or amending data belonging to the correct account holder.

8. Security of Your Data

55fb takes the security of your personal data seriously. We implement industry-standard technical and organisational measures to protect your data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL encryption for all data transmissions between your device and our servers, restricted access controls limiting data access to authorised personnel only, regular security assessments and vulnerability testing of our Platform and infrastructure, and secure data storage practices with encrypted backups.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. You are also responsible for maintaining the security of your own 55fb account credentials. Do not share your password with anyone and ensure that you log out of your account when using a shared or public device. If you suspect that your account has been compromised, contact 55fb support immediately.

9. Children and Minors

The 55fb Platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a minor, we will take immediate steps to delete that data and close any associated account. If you are a parent or guardian and believe that a minor has registered on 55fb or provided personal data to the Platform, please contact our support team immediately so we can investigate and take appropriate action.

10. Third-Party Links and Services

The 55fb Platform may contain references to third-party game providers or payment services. These third parties have their own privacy policies that govern how they handle your personal data, and 55fb is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any third-party service providers whose services you use in connection with the 55fb Platform. We do not link to or embed content from unrelated external websites.

11. Changes to This Privacy Policy

55fb reserves the right to update or amend this Privacy Policy at any time. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via the Platform or by email. Your continued use of the 55fb Platform after any changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we are protecting your personal data.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 55fb handles your personal data, please contact our support team. We are committed to resolving any privacy-related concerns promptly and transparently. Our support team is available in Bangladesh Standard Time (BST, UTC+6) and aims to respond to all privacy enquiries within 24 hours.